Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What is the Moncler Castelnew Down Jacket filled with?
The jacket is filled with 90% down and 10% feather, offering warm and lightweight insulation typical of premium Moncler Down outerwear.
How should I care for this Moncler Down jacket?
Given its down and feather filling, we recommend professional dry cleaning to preserve the loft and insulation quality of the fabric.
What size should I order for the Castelnew Jacket?
The jacket fits true to size and follows standard sizing conventions. We recommend ordering your usual size for the best fit.
Does the Castelnew Jacket have a removable hood?
Yes, the jacket features a detachable hood, allowing you to adapt its silhouette for different occasions and weather conditions.
Is the Moncler Castelnew Jacket suitable for extreme cold?
Thanks to its down and feather fill, quilted pattern, and padded construction, the jacket is well-suited for cold winter conditions.