Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What material is the Jan-Jan Van Essche turtle neck sweater made from?
It is made from 100% yak wool, which gives the knit its soft hand feel and natural warmth.
How should I care for a yak wool sweater like this one?
Hand wash cold or dry clean to protect the yak wool fibers, and dry flat to maintain the knit's shape.
How does this sweater fit?
The sweater has a relaxed fit that is loose without being oversized, intended for comfortable, easy wear. The model is 1.89m (6.2ft) tall and wears a size M.
Is this Jan-Jan Van Essche knitwear piece true to size?
Yes, it runs true to size with intentional room built into the relaxed cut, so most shoppers can order their usual size.
What occasions suit this turtle neck sweater?
Its chunky knit and ribbed neckline make it well suited to casual layering, weekend wear, and relaxed off-duty styling.